We have updated all customers with the latest information we have on the Retron 5. Below is a copy of the email for reference.
“Below is the latest information we have from the manufacturer regarding stock of the Retron 5.
We are actively trying to get accurate information from Hyperkin, but we still have no confirmed release date and getting a response is becoming more and more difficult. The current status is that the product is waiting for a CE mark (required for products like this to be on sale in Europe) and it is proving difficult for them to complete this process.
We have offered to send Senior members of our team to the USA to support the completion of this process (we have extensive experience getting products CE marked) but they do not seem keen on doing so.
We sincerely apologise for this continued delay and if there was anything we (as the retailer) could be doing, we would be doing it. It disappoints me every time I send these emails as I have been on the receiving end of emails like this myself and I know how frustrating it is. But we have tried to be as open and honest with you about this product, right from day one. We have given you all of the information we have and we will continue to push to get this product in stock ASAP.
Thank you again for your patience and as always should you wish we are happy to provide full refunds on any Pre-Orders currently held”.
